The Supervisor’s ability to change passwords in the User section has been removed.
Users with an email address attached to their user profile will still be able to reset their password.
Now, Supervisors can send a Password reset email either from the User's profile in the Configuration Console (see image above)
Or,
Via the Service Delivery Console by clicking on the envelope icon
Logged in Users can reset their own password using the Manage Account option available via the burger menu in the SSO Consoles
The Manage Account screen looks like this:
Users enter their existing password and then enter a new password
Password Format Restrictions
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Flu season is a very busy time of year which can cause an influx of calls
There are a variety of ways you can enhance your call flow to improve your patient contact and reduce the impact of these calls on your main call answering groups
NOTE: Coming soon Check and Cancel
We have listened to your feedback and added three new features to the EMIS Phonebar:
Hi there,
In preparation for the launch of the SystmOne Phonebar we have reviewed, condensed and updated our Phonebar Guides. The new guides combine both clinical systems in a fresh, user friendly format
Standard User User Console View has been updated 🙌.
Some of our older customers will be familiar with the now redundant Standard User Role.
Whilst this role is no longer available there are many existing users set at this level. We have made a change to the permissions for this user and they will now be able to see all the contacts for their practice listed in the right hand of the User Console screen.
Before, Standard Users could only see themselves and the groups they were a member of:
Now they can see all users and groups:
NOTE: This change only impacts the Standard User role which has been redundant since 2021.
See this Role Permission Guide for the roles now offered.
We are excited to announce the launch of the new look Help Centre 🎉.
You may have seen some changes
Please remember, if your query is urgent you can contact the Support Team directly through the Support Portal, or via phone (Support Team number should be displayed on a sticker on your desk phones)