Hi there,

At 08:04 today, our platform team identified an issue impacting sites running over one of our Data centres. Steps were taken to rectify this issue immediately, but several sites have still been affected.

The error on our data centre has now been cleared and normal operation should now resume.

The User Console & Wallboard may however still show some stuck call details from prior to the event. We are working on clearing these but to prevent further impact this will be done gradually over the next few hours.

If you are still experiencing issues with calls not coming through after this fix, please restart the Phones or Phonebars having issues. If a restart does not return functionality to normal please call our support line at 0333 332 6633 and reference your ticket number so we can investigate further.

I hope this information assists you. If you require any further assistance or have any more questions, please just reply to the ticket and the system will automatically reopen the case.

From the 31st January 2025, Phonebar V5 and below will become End of Life. These versions will therefore be unusable from the 4th February onwards.

Those using Phonebar V5 and below should upgrade to the latest version to avoid any disruption to their service.

Upgrading to the latest version will provide you with:

• Enhanced security: To comply with CQC standards regarding not using unsupported software
• Improved performance: Faster, more reliable, and optimised features
• New Features: Access to a host of new features and enhancements

Our Support team are on hand for assistance with the upgrade process.

We are constantly aiming for greater consistency between our Consoles, especially when it comes to User Statuses and the way they are displayed for your Staff.

As a result of this, we have now completed the rollout of Enhancements to User Status and Wallboard Display.

For more details on these changes, please see our User Status and Wallboard Feature Help Guides.

We are pleased to announce that we have now begun the rollout of Phonebar V7.2.2, which introduces the Voicemail tab to the recently released Communications Window. All Users will have access to this upgrade by Friday 6th December.

Our What's New in the Phonebar? Academy Course is available to take you through the included features and enhancements.

For more information, see our full Release Notes here

We have collated some key tips and tricks to assist you in getting the most out of your service over the holidays, in a twist on a festive favourite.

These include guidance on implementing some of our latest features, as well as links to our Academy Courses and some of 2024's Webinars.

See our full list of tips here!