See what's new with our June Webinars:

From data to decisions: Introducing Enhanced Reporting

This June, we are running a limited series of free, 30-minute demos to explore the latest enhancements to Surgery Connect reporting

Leveraging Power BI and Google BigQuery, tools widely used within the NHS, this update transforms your practice data into actionable, visual insights. Here's what you'll gain from the session:

• Enhanced visual data at a glance. Explore new dynamic bar graphs, line charts and KPI tiles on your dashboards, helping you to easily monitor the impact of your telephony and digital features
• Navigate with precision. Discover how to use the Date Slicer, Weekday Selector, and Focus Mode to drill down into specific timeframes or high-pressure periods
• Target your analysis. Access brand-new reports for monitoring Outbound Calls, and utilise Dedicated Hourly Views which has moved to separate sub-pages to keep your main dashboards clean and focused
• Measure additional feature impact. Understand the effectiveness of Surgery Intellect, powered by TORTUS, and Omni Consultations through dedicated usage reports
• Get implementation right, first time. Learn how to access our supporting resources to ensure a smooth rollout of these enhanced tools for your team

Click here to register for a slot

The Omni Consultation Usage Report is now live on the Reports Console!

Discover how patients are accessing your practice, whether they are using the Voice Agent, submitting via Web Forms, or being assisted by your staff.

Key insights include:

• Channel Breakdown: Compare Voice Agent vs. Web Form submission volumes.
• Triage Tracking: Monitor the status of requests (Waiting, In Progress, or Completed).
• Workload Management: Identify peak times and request types (Medical vs. Admin).
• Equity of Access: See how the Voice Agent supports patients who prefer the phone.

See our full help guide here

See what's new this spring with our May Webinars:

Smarter workflows, better access: Introducing your new Surgery Connect features

This May, we are running a limited series of free, 30-minute demos to explore how your practice can use the latest all-inclusive enhancements to Surgery Connect. Here's what you'll gain from the session:

• Manage patient expectations with Website Widgets
• Personalise access with dynamic callbacks
• Save admin time with Voicemail Transcription
• Master your data with Power BI Enhanced Reporting
• Improve quality with easier Silent Monitoring
• Get implementation right, first time

Register for a slot here

We are excited to announce that the Surgery Intellect Usage Report is now available free of charge to all Surgery Intellect Users.

Access via the Reports Console in the SSO and discover how Surgery Intellect, powered by TORTUS is enhancing your surgery's efficiency and clinician experience.

By utilising these reports you can track Staff Time Saved, identify Top Users, monitor Clinical Outputs and more.

For more information, view our Help Guide

We're pleased to announce that Voicemail Transcription via the Phonebar has now been turned on for all Users.

By accessing the Voicemail Tab in the Communications Window you are now able to read the transcript of a message at a glance, allowing you to identify urgent needs instantly, copy text directly, and manage high-volume lines (like repeat prescriptions) without having to sit through minutes of audio. For more information, see our Help Guide here.

Coming Soon - Voicemail Summarisation

Our new Voicemail Summarisation feature will also allow you to view quickly access a concise view of your Voicemail messages at a glance.

To register your interest for this feature, please fill in our Contact Form.

We're excited to announce that we are releasing 3 features and enhancements for all sites!

Website Widgets

Once configured and added to your website, these widgets display live queue statistics (either Current Longest Wait time or Callers in Queue), allowing a greater level of transparency and setting realistic expectations before the patient even picks up the phone

For more information, please see our Help Guide here

Patient Callback Queue Position Webpage Enhancements

We are now offering the ability to configure multiple Queue Position Webpages per service. When a patient requests a callback, the content they see can be tailored to a specific call group or site - ensuring the information is always relevant to their journey

For more information, please see our Help Guide here

Voicemail Transcription - Coming Soon

By accessing the Voicemail Tab in the Phonebar Communications Window you will soon be able to read the transcript of a message at a glance, allowing you to identify urgent needs instantly, copy text directly, and manage high-volume lines (like repeat prescriptions) without having to sit through minutes of audio

For more information, please see our Help Guide here

From 1st April 2026, due to charges passed onto us by mobile networks, the SMS charge will increase to 2.43p per segment.
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Please see our Help Guide for further information on SMS charges and segments, and which SMS are chargeable.

Please note that we are actively working towards alternatives to SMS for the future, including integrating the NHS Notify Service into Surgery Connect.

The 3-month free trial for Surgery Intellect, powered by TORTUS, is ending at the end of February. If you have not yet tried it, sign up today and see why practices are calling it a game changer for clinical documentation.

Surgery Intellect, powered by TORTUS, is our voice-enabled assistant designed to help GP surgeries reduce workload and improve patient care. Our platform uses ambient voice technology (AVT) to listen, transcribe, and code consultations in real time, helping to:

• Reduce documentation time and refocus on patient interaction
• Accurately capture telephone and face-to-face consultations
• Ensure clinical coding is consistent, complete and compliant
• Streamline admin tasks without switching between systems

Click here to sign up!

This February, we are running a limited series of free, 30-minute learning sessions to explore how you can unify every patient request into on place through Omni Consultations.

Whether a patient speaks to a Voice Agent, completes a web form, or talks to your team, their request lands in the same structured flow. No system hopping. No missing information. Just one clear starting point for triage.

We’ll also show how to close the loop using Self-Appointment Booking where registered patients can book, cancel or reschedule their own appointments.

What you'll gain from the session:

• See the Voice Agent in action. Watch a live demonstration of voice requests flowing into one central triage stream, all within the Phonebar.
• Standardise the start of care. See how Omni Consultations capture patient needs in a consistent format, supporting equity of access for all patients, regardless of digital confidence.
• Get implementation right, first time. Get guidance and access to resources on Phonebar setup for a rollout with zero disruption.
• On-demand training resources. Learn where to access free, online training, with the opportunity to earn a certificate for your professional development portfolio.

Click here to explore and register for these sessions.

Surgery Intellect, powered by TORTUS, is our voice-enabled assistant designed to help GP surgeries reduce workload and improve patient care. Our platform uses ambient voice technology (AVT) to listen, transcribe, and code consultations in real time, helping to:

• Reduce documentation time and refocus on patient interaction
• Accurately capture telephone and face-to-face consultations
• Ensure clinical coding is consistent, complete and compliant
• Streamline admin tasks without switching between systems

Sign up for your FREE three-month trial HERE!