Write call activity to the Patient record - Coming Monday 12th August 2024

Following feedback from several customers, that it would be useful to add the text entry for calls without having to file the recording, we have added a new area to the Advanced section of the Service Delivery Console - Service Settings.

Supervisors can now set the following activities:

• Automatically write inbound call activity to a known patient record
• Automatically write outbound call activity to a known patient record
• Automatically write photo request activity to a known patient record
• Automatically write photo received activity to a known patient record

We already automatically file SMS.

This feature will be of assistance to our SystmOne customers while resolve the current issue regarding not filing call recordings to the patient record.

See our Guide for full details on the SNOMED Code applied and the text details included in the patient record here.

Please note the Service Level settings are visible in the Service Delivery Console but only apply to Phonebar V7 and above