Over 10,000 NHS pharmacies begin treating people for common conditions

Your call flow is a very powerful tool for keeping your patients informed and assisting them in accessing the care they need.

In light of the Government's recent announcement that 7 common conditions can now be treated by a Pharmacist, you may want to let your patients know that if they are calling in about certain conditions they need not necessarily queue to speak to you.

Instead, you could change your greeting or advice prompt to advise them about the conditions which can be dealt with by a Pharmacist.

To learn more about editing your prompts click here,

or,

For more information on X-flow click here