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Configuration Console - User Password Control changes

Shared by Product • January 10, 2024

The Supervisor’s ability to change passwords in the User section has been removed.

Users with an email address attached to their user profile will still be able to reset their password.

Now, Supervisors can send a Password reset email either from the User's profile in the Configuration Console (see image above)


Via the Service Delivery Console by clicking on the envelope icon

Logged in Users can reset their own password using the Manage Account option available via the burger menu in the SSO Consoles

The Manage Account screen looks like this:

Users enter their existing password and then enter a new password

Password Format Restrictions

  • Password must be at least 7 characters
  • Password must contain at least one uppercase and one lowercase letter
  • Password must contain at least one number