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Flu Clinic Management

Shared by Product • September 29, 2023

Flu season is a very busy time of year which can cause an influx of calls

There are a variety of ways you can enhance your call flow to improve your patient contact and reduce the impact of these calls on your main call answering groups

  • Announce that you are running flu clinics in your welcome greeting/prompts so patients know to listen for specific information or instructions

  • Use additional prompts in your playlist or before your hang-up/s to let them know what to do and what alternative options are available to them when they can’t speak to someone

  • Make a Flu calendar mode which can be set each year to control all of your Flu additions

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