Flu Clinic Management

Flu season is a very busy time of year which can cause an influx of calls

There are a variety of ways you can enhance your call flow to improve your patient contact and reduce the impact of these calls on your main call answering groups

• Announce that you are running flu clinics in your welcome greeting/prompts so patients know to listen for specific information or instructions

• Add a menu option for Flu clinic which can route the caller to a dedicated Flu Calls Group

• SMS - Add a menu option for Flu Information which can route the caller to an SMS Block. Callers can request flu information via SMS, or you can offer them the option of a booking form via SMS. (Create a new SMS template)

• Create a dedicated Flu Clinic line with a dedicated number and Flu Call Group, and control it with its own calendar

• Use additional prompts in your playlist or before your hang-up/s to let them know what to do and what alternative options are available to them when they can’t speak to someone

• Make a Flu calendar mode which can be set each year to control all of your Flu additions

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