Omni Consultation Usage Report

The Omni Consultation Usage Report is now live on the Reports Console!

Discover how patients are accessing your practice, whether they are using the Voice Agent, submitting via Web Forms, or being assisted by your staff.

Key insights include:

• Channel Breakdown: Compare Voice Agent vs. Web Form submission volumes.
• Triage Tracking: Monitor the status of requests (Waiting, In Progress, or Completed).
• Workload Management: Identify peak times and request types (Medical vs. Admin).
• Equity of Access: See how the Voice Agent supports patients who prefer the phone.

See our full help guide here