Catch up on latest X-on Health Digital Care Navigation releases and new features.
We're excited to announce that we are releasing 3 features and enhancements for all sites!
Website Widgets
Once configured and added to your website, these widgets display live queue statistics (either Current Longest Wait time or Callers in Queue), allowing a greater level of transparency and setting realistic expectations before the patient even picks up the phone
For more information, please see our Help Guide here
Patient Callback Queue Position Webpage Enhancements
We are now offering the ability to configure multiple Queue Position Webpages per service. When a patient requests a callback, the content they see can be tailored to a specific call group or site - ensuring the information is always relevant to their journey
For more information, please see our Help Guide here
Voicemail Transcription - Coming Soon
By accessing the Voicemail Tab in the Phonebar Communications Window you will soon be able to read the transcript of a message at a glance, allowing you to identify urgent needs instantly, copy text directly, and manage high-volume lines (like repeat prescriptions) without having to sit through minutes of audio
For more information, please see our Help Guide here